This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

HOW WE USE COLLECTED INFORMATION

The information you provide us may be used for the following purposes:

To fulfil your order: To complete your order, you must provide certain information (which you authorised Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product(s) that you’re ordering. You may also choose to provide additional personal information, such as details regarding a custom jewellery order.

To improve customer service: We use the information you provide to keep you informed on your order or respond to your customer service requests.

To keep you updated: If you decide to opt-in to a mailing list, you may receive updates on new products, services or the latest news from the studio. If you choose to leave our mailing list, we make revoking consent easy with a link at the bottom of each email and a quick, one-step unsubscribe process.

If necessary to comply with a legal obligation, court order or legal claim: We retain information about your purchases as required by tax law and as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests.

SHARING YOUR PERSONAL INFORMATION

We may share your personal information for very limited reasons and in limited circumstances, as outlined below.

With Etsy: We share information with Etsy as necessary to provide you with our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.

With service providers: We may use trusted third-party service providers (who may be located in Australia or overseas), to help us operate our business and our website or administer activities on our behalf, such as sending out orders, newsletters and surveys. Your information is only used by these third parties for these limited purposes.

For business transfers: If we sell or merge the business, we may disclose your information as part of that transaction, only to the extent permitted by law.

For compliance with laws: We may collect, use, retain and share your information if we have a good faith belief that it is reasonably necessary to:
1. Respond to legal process or to government requests
2. Enforce our agreements, terms and policies
3. Prevent, investigate and address fraud and other illegal activity, security or technical issues
4. Protect the rights, property and safety of our customers or others

HOW WE PROTECT YOUR INFORMATION

We adopt appropriate security measures and data collection, storage and processing practices to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our website.

We generally retain your personal information for 6 years to comply with legal and regulatory obligations, to resolve disputes and to enforce our agreements. Where we no longer require your personal information (including where we are no longer required by law to keep records relating to you), we will ensure that it is destroyed or de-identified.

ACCESSING AND UPDATING YOUR PERSONAL INFORMATION

If you want to access the personal information we hold about you, or believe that the personal information we hold about you is not correct, complete or current, you can contact us in writing to request access or updates to this information. We’ll respond to your request within a reasonable time frame (subject to any applicable law).

Access: You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.

Change, restrict or delete: You may have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (such as where we are required to store data for legal reasons) we will generally delete your personal information upon request.

Object: You can object to our processing of some of your information based on our legitimate interests and object to receiving marketing information from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain: If you reside in the European Union and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have) you have the right to do so with your local data protection authority.

CONTACTING US

If you have any questions or concerns about this policy (including questions about how we handle your personal information), please contact us in writing. We do our best to work with our customers to resolve any and all issues as appropriate. Where we aren’t able to resolve a complaint, you may choose to refer it to the Office of the Australian Information Commissioner.

For the purposes of European Union data protection law, Fairina Cheng is the data controller of your personal information. If you have any questions or concerns, contact us at the details below.

Email:
fairina [!at] fairinachengjewellery.com

Website:
fairinachengjewellery.com

Address:
Private address, Defries Avenue, Sydney